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Frequently Asked Questions
Yes, we use the SSL protocol, so all bookings and your information made on our site are secure.
Please contact us and we will assist you to cancel your reservation
Full payment is taken on arrival. Payment of any outstanding balance is made upon check out. Unless agreed otherwise on the terms and conditions of the applicable booking.
The car park costs is included in a room rate but is subject to availability.
You can request a late check out on arrival or during your stay, we will do our best to accommodate your needs.
Yes, if at check in your room is not ready or after you need to store your bags after checkout, we will kindly store them (free of charge).
Of course, please complete the contact us form.
The check-out time is 10am. You can request a late check out on your arrival and we will do our best to accommodate your needs.
Check-in time is from 2pm, in case your early we‘ll do our best to have your room available as soon as possible.
We will always offer you our best rates via our official website.
We will always give priority to guests requests who choose to book direct with us.
You’ll share your personal information and credit card details with us only, and you’ll be sure your reservation won’t get lost.
For media enquiries, please contact Jessica Playford [email protected] on 0478 346 504